Three messages that prevent a bad review.
The three we send every guest, ready to paste into Airbnb, Vrbo or your channel manager.
On its way. Check your inbox in the next minute or two.
Nothing yet? Check spam or Promotions, and add us@strhostadvisory.com to your contacts. Or open it here.
What’s inside
- The check-in details — sent the day before arrival, so no guest is left stuck at the door.
- The honest heads-up — in your listing and before arrival, so nothing comes as a surprise.
- The warm checkout — the day before checkout: a short, kind list, not a chore sheet.
Each one comes with when to send it and the mistake it prevents. Anything private, like your door code or Wi-Fi password, is a fill-in field that only ever goes to a confirmed guest close to arrival.
From the moment you arrive, you receive clear and simple instructions about the house… The check-in and check-out process was very easy.
Brian · Dayton, OH · Airbnb guest review of our rental · ★★★★★
Who we are
We’re Ken & Moya: Airbnb Superhosts with 586+ Airbnb guest reviews, a 4.9 rating and 25+ years in hospitality. At peak we ran fifteen rentals, seven of them short-term, in the US and Mexico, and we still run our own. These are the messages we actually send. More about us →
Also free: the Guest Experience Gap Audit™ and the Buy Smart Score™.