STR HOST ADVISORY

The Guest-Experience Gap Audit™

Find exactly where your listing loses stars — across the five dimensions of service quality.

Rate how consistently excellent your listing is on each item, 1 (weak) to 5 (excellent). Built on the RATER model of service quality — Reliability, Assurance, Tangibles, Empathy, Responsiveness. Your lowest dimension is where you're leaking reviews. Fix that first.
Your audit is ready.

Tell us where to send it and we'll unlock your experience score, all five dimensions, and the one that's costing you stars right now.

We'll also send you occasional notes on running short-term rentals, from two Superhosts who still do it. Unsubscribe any time. We never sell your details.

STR Host Advisory · Phase M (Manage the Guest Experience). Based on the SERVQUAL/RATER service-quality model (Parasuraman, Zeithaml & Berry, 1988). A self-assessment aid, not a guarantee of results.
STR Host Advisory · Airbnb Superhosts · 586+ reviews · 4.9 rating
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